HOPPER BUG

Thanks for reaching out and explaining what happened, though the screenshot may not fully explain what's going on so I'll try my best to work out the problem you are having.

After reviewing the screenshot provided, it appears the items were shown in an item bag on the ground rather than inside a hopper. Item bags will despawn if they aren’t picked up in time, whereas a hopper would retain its contents. Because the hopper itself isn’t visible in the screenshot my best assumption would lead to it likely caused by a line-of-sight issue from the item bag on the ground to the hopper itself.

Unfortunately, line-of-sight problems are not a bug and you should thoroughly check the system works before leaving it unattended. Facepunch has also made adjustments to line-of-sight this wipe with other deployables (such as sprinklers and ceiling lights). As this behaviour originates from the base game, it isn’t something we’re able to control or prevent server-side.

For that reason, and in line with our policies, we’re unable to compensate items lost due to Rust/Facepunch bugs or game mechanics.

We do genuinely appreciate you taking the time to report it though, and we’d strongly recommend double-checking placement and visibility when transferring high-value items in the future to avoid this happening again.

If you have any other questions or need clarification, feel free to let us know.