FAQ

Type /vip in chat to claim your free daily supply drop. The cooldown resets daily at midnight (EST). You may claim one VIP supply drop per day, on each RustEZ server.

Type /rec in chat to use the VIP portable recycler. To bind the recycler press F1 and type bind <key> chat.say /rec.

We do allow memberships to be transferred to alts accounts or other players. Keep in mind that once it is transferred it no longer is yours (unless you own the other account as well.) Send us a help ticket to request a transfer.

No fuel consumption for ovens lets you to smelt ores or refine crude oil without the need for fuel (i.e. wood). It works with the furnace, large furnace and small oil refinery. Please note that this VIP perk is not available on our Pure servers.

VIP is a one-time payment and is valid on all RustEZ servers! Click here for VIP perks and other details.

Rust is an ever-changing and expanding game that requires a monthly wipe. These wipes are to apply changes that would otherwise break the game. Wipes are essentially a fresh start, it removes all player and world data to allow changes and updates to take effect. Servers wipe during these periods which are typically the first Thursday of every Month. If this were to change so too would our wipe schedule as it's in line with that of official game wipes.

You can send us an application at https://rustez.com/apply/! We appreciate your consideration and look forward to reaching out to you!

You can send us a help ticket at https://rustez.com/help/ or you can create a thread in https://www.rustez.com/bans

Use the contact us feature to send your report discretely.

All of our servers are unique in their own way. You can find a list of features for each server by checking out our compare page.

Type /help in chat to see a full list of commands and helpful information.

You can place a bed or bag and type /home in chat to access the home menu. You can find a list of features for the home system on our Survival and Scourge servers here.
 

You can leave us feedback here. We appreciate your input!

You can leave your suggestions here for all to see!

Use our bug tracker to submit bug reports or any discrepancies you find while playing on our servers.

The colored names you see in chat represent different roles within in the RustEZ community.

• Blue: Community member
• Orange:  Community member, VIP role
• Pink: Community member, Subscriber role
• Green: Staff role

The rules are located on the Server Info tab. While connected to the server, hit Esc and scroll to the bottom of the server description. You can also access server rules from our Connect page.

On our modded servers you can also type /info in game chat to read the rules.

View our Rust - How to bind keys guide in the Player Hub forum.

Blueprints do not carry over. We wipe player blueprints on the monthly forced wipe.

You earn Net worth by logging in and playing on our Survival and Scourge servers. You will earn 100 credits per hour while on the server, plus earn 5 credits for each NPC kill - including Zombie kills on Scourge. You can also sell items on the black market ( type /shop in chat) to obtain credits. On Survival, you can loot credit rewards from crates.

Net worth is  our in-game RP/credit system  on  Survival and Scourge servers. You spend it on revives, ports (/home,  /friend) and when you buy skins or make purchases from the black market (/shop).

The killfeed is part of the RustEZ hud. To toggle the hud on or off type /hud in game chat.

Hide the RustEZ hud:

• In game chat type /hud

Hide the game user interface:

• Hit Esc
• Select Options on the left
• Select User Interface in the middle
• Select OFF for the following:  Show Hud, Show Chat, Show Nametags, and Game Tips
• Hit Esc to return to the game

You will need to turn on the game's user interface options and then type /hud in game chat to restore all settings. See the video tutorial for additional help.

Type /trade "player name" in game chat to open the trade window. Trade is available on our modded servers.

Look at the sign where you wish to display an image. In game chat, type /sil <url> (where the URL is a direct link to the image file). This is available on our Scourge and Survival servers. You can view the command on the server by typing /sil in chat.

You may add a message to be displayed on the sign and specify the fontsize, color, and bgcolor. Look at the sign you wish to display text on. In game chat, type  /silt <message> [<fontsize: number>] [<color: hex value>] [<bgcolor: hex value>]. This is available on our Scourge and Survival servers. You can view the command on the server by typing /silt in chat.

Example: /silt "Welcome to the Community Centre" 20 #ff0000 #000000

A feature on our Survival and Scourge servers lets you collect mini and scrap helicopters using your salvaged hammer to redeploy later. View the video here.

On our modded servers, open the container you wish to make public and click the "Share Container" button located at the bottom left of the container's loot panel. To remove public access, open the previously shared container and click the "Unshare" button.

On our vanilla and PvP servers, place the item in an unsecured way (i.e. no locks, placed outside your secured area) if you wish to allow public access.

Typically, servers update around 2 PM EST / 17:50 PM GMT / 18:50 BST on the first Thursday of each month. Unfortunately, we're at the mercy of Facepunch to release their updates within the scope they give us. You can follow #announcements in our Discord to track wipe day progress and to receive a notification when our servers have updated.

To bind chat commands, in F1 type bind chat.say /command.

Our servers with no decay have "no decay" in the server title and description (check here). Our server is Scourge (30% less than vanilla decay rates).

To remove default Rust controls, press ESC, select Options and then choose Controls. To remove a custom keybind, press F1 and type bind <key> "".

On our modded servers, type /skin in chat to open the skin shop menu. Click one of your items in the top right and select any skin shown to use (This also includes nearby). On our vanilla servers, you can apply any owned skin (from your steam inventory) to an item using a Repair Bench.

If a player is offline for more than 7 days,  a system is deployed that checks all of their placed building components. If either component is attached to a foundation containing a tool cupboard, it will check the authorized list for active players. If there is at least 1 active player the system is disposed and nothing happens. If there aren't any active players, everything by that player is removed.

You can check the status of any of our servers on our connect page. You'll see a bar under each banner with 1 of 3 colors. Green(Online), Orange(Restarting), Red(Offline).

In the event of a crash, the server will automatically attempt to correct the issue and restart itself within 10 minutes. Although rare, sometimes it's unable to do so which then a technician will intervene to correct the issue manually.

Chances are, if the server you're trying to connect to is rejecting your connection, it's likely undergoing maintenance. Maintenance typically lasts about 5 minutes and happens a couple times a week, typically on Mondays and Thursdays.

If the server shows online and you're unable to connect there could be ongoing Steam issues or your local network connection is experiencing issues. You can check the status of Steam at https://steamstat.us/

Join our Discord to keep up to date on outages and maintenance.

No.

Public monuments (i.e. Oil Rigs or Military Tunnels) and server events , like the Attack Helicopter or Bradley APC spawning, are server-wide events in public spaces and typically aren't meant to be solo'd. If others want to participate there's nothing you can do about it – they want to have fun, the same as you. Compromise is a big part of playing on a community server!

Steam has hundreds of servers that form it's authentication system and outages could vary based on region and location. This is why only a few players can be affected at once. Try restarting Steam. If that doesn't work give it 10 minutes before trying to reconnect to avoid a temporary EAC ban.

No, the level on your quarry will not be reset if you decide to move it (Survival servers only).

Admins do not interfere with gameplay.  When players die due to game mechanics (i.e. Scientists, minicopter crashes, Bradly APC) it's up to the player to locate their body using the in-game death marker on the map or the Revive option on the modded servers. 

If a player disconnects or dies to a server issue, you can contact an admin on Discord. Post the details in #help and tag your server. If an admin is available they will assist. Keep in mind once the player backpack has despawned admins are unable to retrieve the items.

No. Our night times vary based on season and can be as short as 10 minutes and as long as 15 minutes. Day time is always twice as long as night in any given season.

The EAC Temporary Server Ban is typically due to packet loss (i.e. connection timed out, authentication timed out, and excessive packet loss). This is a Temporary EasyAntiCheat (EAC) ban. It is not a ban we can remove on our end. Simply wait the required 15 minutes and reconnect to the server.

Camping is when a player, or their team, AFKs or idles in concentrated loot areas, and returns to active gameplay to take said loot when it spawns or respawns. Loot camping applies to monuments and timed server events, including Patrol Helicopter, Oil Rig, and Bradly APC.

Server Rule:  No camping loot rooms, monuments, or any highly concentrated areas.

Players online at the same time as you are often trying to do the same things you are -- at the same time. While you may see them at a few of the same spots, it doesn't necessarily mean they are "hogging" the loot. This is especially true on servers during peak player hours.

Compromise is a big part of playing on a community server.  Players are encouraged to jointly participate in events, share the loot, and be courteous to others who are simply trying to enjoy the game, the same as you. 

If you feel that a player or team is unfairly hoarding monuments/events on your server (i.e., the players repeatedly prevent others from participating and looting), please send us a help ticket.

An admin from your server will review appropriate server logs and ask you to provide additional details, if needed. An admin does not need to be logged in on the server to investigate a player report. If the report is valid the admin will take the following actions:

• If no prior warnings are on the player's account, an admin will speak to the player privately to ensure they are aware of the rule and our expectation they follow it.
• On a second occurrence, an in-game warning is issued. Players are unable to interact on the server until they indicate they understand and agree to the rule.

Each admin interaction and warning is logged and remains a permanent part of the player's profile. All staff has access to a player's history and will see any previous warnings (i.e. stealing, camping, political verbiage, disrespect...) on the account when handling player reports.

• Formal actions (server mute, kick or ban) are taken when a player continues to break the rules, after they have been warned by an admin.
• For serious offences (i.e. racism, harassment, sexism, or ongoing disruption of the servers) an immediate warning or ban is issued to the player and is applied across all RustEZ PvE community servers.

Sleepers are automatically killed after 20 minutes inside a safe zone (Bandit Camp, Barn, Fishing Village, and Outpost). This is an intended part of the game itself -- not a server modification. If you log out in a safe zone, you have to reconnect within that timeframe to move out of there. If you log out in a loot room, you are automatically killed when the loot respawns. The only safe place to log out is inside your own secured base!

Any ban may be appealed in the Ban/Mute Appeals section of our website.  There is no format for appealing as we can easily pull up your account via your profile. To appeal, reply to your ban topic posted by the admin who committed the ban. If you were banned by our auto-ban, or a ban thread was not created, submit a new thread.

Our modded servers offer free teleports to key areas of the map, eliminating the need to build "teleport bases" near these public monuments. World teleports are available to the Stone Quarry, HQM Quarry, Sulfur Quarry, Bandit Camp, and Outpost.

To use World teleports, place a bed or bag (in your base), and then type /home in chat to access the home menu, and select the World tab. 

Personal distress signals ("Apache Distress Signal" and "APC Distress Signal") allow players to call in an Attack Helicopter or Bradly APC to fight. Signals are purchased in the black market on our modded servers using in-game credits (Net worth).

When a player deploys the Apache Distress Signal, a server message will appear in global chat: Playername used a distress signal to intercept an attack helicopter.  The attack helicopter will move to your location on the map. When a player deploys the APC Distress Signal, the Bradley APC will spawn at Launch Site.

The player who deployed the signal will always be able to loot the resulting crates. Up to four additional players who participate and meet the minimum damage threshold will also have their own instanced versions of loot crates.  

These events are instanced to allow others on the server to participate while ensuring the signal owner will receive loot for their efforts. They are not designed for a single player or team to solo challenge.

If you are unwilling to allow other to participate, then consider using the signals during off-peak hours when there's fewer players online or not purchasing them at all. Admins will not be involved with disputes arising from who participates in these events.

Any ban may be appealed in the Ban/Mute Appeals section of our website; however, we do not lift bans for language which has only one usage, that being purposefully racist or severely derogatory.

We have and will continue to maintain a zero tolerance for racism. As of April, 2021 we have updated our auto-ban filters to include slang and words that is often intended as derogatory, but may also have usage that is not purposefully racist. Only in this scenario will the appeal be considered and only if logs clearly indicate such. If accepted, the ban will be changed to a temporary ban and said player informed that the language used will not be tolerated in any context in our community. No chance to appeal a language ban in the future will be given, regardless of the context.

Your player history, behavior, and positive contributions and interactions within our PvE community is not considered in an appeal for racism or language bans. 

Depends what you have.  The despawn timer for the backpack varies according to the highest tier of item contained. 

When you die your corpse will remain for 5 minutes and then switch to a camouflaged backpack. If your best item is a torch, the backpack will despawn in 10 minutes after player death (5 min corpse + 5 min backpack).  If you died with an M249 in your inventory, the backpack will despawn in 65 minutes (5 min corpse + 60 min backpack).  Be sure to thoroughly search the area where you died! The camouflaged backpack can be difficult to locate in some terrains.

Detailed backpack despawn info is here.

Horses do not spawn in the wild; they can only be purchased at the Ranch/Stables monuments.  Players will need 75 scrap to purchase a saddle from the stables merchant to claim one.

An enclosed build is best, however its good practice to craft and deploy a Hitching post and Trough. Once placed, simply dismount at the trough (or lead the horse to it using the in-game interaction menu). The horse will remain at the hitching trough and can only be mounted by yourself or your teammates.

Be sure to keep the trough stocked with food for the horse!

Net worth (our in-game RP/credit system) cannot be transferred between players, accounts or servers. 

In situations where you are dealing with unusual circumstances, such as a hacked or stolen account, you may file a Help Ticket with details; however there is no guarantee net worth can be retrieved.

A rejected connection to a RustEZ server with the message "Steam Auth: gamebanned" means your account has an EAC ban. The effects of the game ban are determined by the developer. This is not a server-specific ban that we can assist with. More information on Game Bans can be found here, in Steam Support.  https://help.steampowered.com/en/faqs/view/46DB-4CEC-F7E9-49E5 

On our modded servers, virtual loot instancing allows loot from the Bradley APC and Attack Helicopter server events to be instanced between players giving you your own instance of loot. Once the event is over, all qualifying players can loot each crate to access their own loot instance. The crate will remain visible until all eligible players have looted.

This enable players to freely participate in server events, including personal events called in via distress signals. To access loot boxes after an event, players must meet the following damage minimums: 

• Bradley APC: At least 20% damage to qualify for Bradley loot
• Attack Helicopter: The top 5 players who dealt the most damage, and dealt at least 500, will qualify for loot. 

If the event is called in via distress signals, the player who deployed the signal will always be able to loot the resulting crates. 

Gray satchels can be found where a base has significantly decayed or has been automatically purged owing to inactivity of the base builder. These satchels are fair game and free for all. Anything left inside any remaining structures, be it furnaces, boxes, or deployables of any sort are not and should be left alone.

This may happen if your base is too close to a monument, especially Giant Excavator. Another cause can be if you log out immediately after teleporting on our modded servers. Typically this isn't something an admin can help you with,  in terms of recovering your items if your backpack has already despawned.

You cannot change your username manually but can send us a request to do so for you at https://www.rustez.com/help We enforce usernames so it reflects your actual steam name.

We do not allow manual accounts. If you're having issues registering through Steam please contact us.

If you're experiencing issues with a store purchase please send us a help ticket at https://www.rustez.com/help or https://www.rustez.com/support

You can message an admin directly from our staff directory or create a help ticket.

You cannot delete your account manually. Please contact us to request account deletion or to retrieve and remove any personal information we have stored. Account deletions are irreversible!

Yes and we absolutely appreciate any and all donations! You can find the donate instead option on the store's home page or can access it directly here.

Store purchases are a one-time thing and lasts until they're gone if that's by death or other natural causes, including wipes. Memberships are permanent and do lasts forever. Purchases made a week prior to a wipe will carry over upon request. You will see a warning on the store page during the last week of wipe. Or see Store Purchases Wipe Day

You can purchase gift cards that other players can redeem and use on our store. If you need assistance or have questions please contact us.

No -- but should you mistakenly login to the wrong server after purchase please send us a help ticket and we'll get it sorted.

Depending on the circumstances we do offer refunds. To see if you're eligible send us a help ticket or contact us.

We do allow memberships to be transferred to alts accounts or other players. Keep in mind that once it is transferred it no longer is yours (unless you own the other account as well.) Send us a help ticket to request a transfer.

Any ban may be appealed in the Ban/Mute Appeals section of our website.  There is no format for appealing as we can easily pull up your account via your profile. To appeal, reply to your ban topic posted by the admin who committed the ban. If you were banned by our auto-ban, or a ban thread was not created, submit a new thread.

Any ban may be appealed in the Ban/Mute Appeals section of our website; however, we do not lift bans for language which has only one usage, that being purposefully racist or severely derogatory.

We have and will continue to maintain a zero tolerance for racism. As of April, 2021 we have updated our auto-ban filters to include slang and words that is often intended as derogatory, but may also have usage that is not purposefully racist. Only in this scenario will the appeal be considered and only if logs clearly indicate such. If accepted, the ban will be changed to a temporary ban and said player informed that the language used will not be tolerated in any context in our community. No chance to appeal a language ban in the future will be given, regardless of the context.

Your player history, behavior, and positive contributions and interactions within our PvE community is not considered in an appeal for racism or language bans. 

You'll need to link your Discord account on our website for your role to sync.

1) Head over to https://rustez.com/discord/invite/Link/
2) If you haven't already, sign in and proceed to the next step
3) Now click Link your Discord account and login to your Discord account

All events news and announcements are posted in the #announcements channel.

This information is available in the #welcome channel and can be found below.

• Respect everyone regardless of their roles.
• Spam in any capacity will not be tolerated.
• Harassment, hate speech, racism or abuse will not be tolerated.
• Links and images may not contain pornography, racism or controversial imagery, reference or not.
• You may promote yourself in #general once every 24 hours. You may not promote communities.

Not currently though we do plan on adding exclusive Discord-only perks to boosters.

The colored names you see in chat represent different roles within in the RustEZ community.

• Blue: Community member
• Orange:  Community member, VIP role
• Pink: Community member, Subscriber role
• Green: Staff role

If you need admin assistance, please click on #help in our discord and tag your server. An admin will help you when they can. Valid server tags include the following:

@(AU) Pure, @(AU) Scourge, @(AU) Survival
@(EU) Pure, @(EU) Scourge, @(EU) Survival
@(US) Pure, @(US) Scourge, @(US) Survival

For private matters please send us a ticket.

Update June 14, 2021:  Due to the growing threat of bots using the "giveaway" scheme to steal Steam accounts and personal information, we've decided to suspend our giveaways for the foreseeable future.

Click #giveaways and react to the post with (tada) to enter the giveaway. Each giveaway post details the prize, time remaining until a winner is chosen, and how many people in our community have entered. If you win, the code will be sent to you via Discord message.

B E W A R E  O F  S C A M S
Any user messaging you on Discord that claims you won something, or were entered in a giveaway, please ignore them. They're bots looking to steal your Steam and Discord accounts. Our giveaways are always done via #giveaways and we DM your prize directly. We will never prompt you to visit an external link or ask you to provide any account information. If you come across one of these DMs and that bot/user is in our server, please report them in #help so we can swiftly remove them.

Do your part and never click on links from anyone unless you 100% trust the user. Even then, be cautious and Google the URL first to see if it doesn't come up to any scam warnings.

If you followed the steps in #welcome "Become Verified" and your Discord role isn't showing, you may need to unlink and relink your account via the website.

1. Leave the Discord server
2. Log in to the RustEZ website: https://rustez.com/
3. Select the drop down arrow by your name 
4. Select Account Settings
5. Select the Configure button in the Discord Tab
6. Select Sign Out
7. Rejoin the Discord using this link: https://discord.gg/rustez
8. In Discord click Continue, read and accept Discord rules and then click Submit
9. Navigate to the #verify-here channel. You will see a verification message from Wick. Click Verify to obtain the visitor role.
10. Finally, sync your RustEZ role to your Discord using this link: https://rustez.com/discord/invite/Link/. 

Be sure to correctly enter the 4-digit code at the end of your Discord username.
It may take 15-20 minutes for role changes to update in Discord.

VIP is a one-time payment and is valid on all RustEZ servers! Click here for VIP perks and other details.

No -- but should you mistakenly login to the wrong server after purchase please send us a help ticket and we'll get it sorted.

If you're experiencing issues with a store purchase please send us a help ticket at https://www.rustez.com/help or https://www.rustez.com/support

Yes and we absolutely appreciate any and all donations! You can find the donate instead option on the store's home page or can access it directly here.

Depending on the circumstances we do offer refunds. To see if you're eligible send us a help ticket or contact us.

We do allow memberships to be transferred to alts accounts or other players. Keep in mind that once it is transferred it no longer is yours (unless you own the other account as well.) Send us a help ticket to request a transfer.

You can purchase gift cards that other players can redeem and use on our store. If you need assistance or have questions please contact us.

Store purchases are a one-time thing and lasts until they're gone if that's by death or other natural causes, including wipes. Memberships are permanent and do lasts forever. Purchases made a week prior to a wipe will carry over upon request. You will see a warning on the store page during the last week of wipe. Or see Store Purchases Wipe Day

You can cancel your billing agreements here or from the drop down menu. Store -> Personal Info -> Billing Agreements.

Once purchased, a printable Gift Card is available in your order history. 

• From the website select Store > Order & Purchases > Manage Purchases
• Find the gift card in your order history and select the red Manage button to the right
• The Gift Card will open in a new tab
• Click the Print Gift card button

This will open a printable version of the personalized gift card in your web browser. You can print, save as an image, screenshot, or copy and paste the redemption code to send to the recipient.

A RustEZ gift card is a virtual gift card that is loaded with a predetermined amount of money at the time of purchase and can be printed, saved as an image or document, or sent to a recipient via email. The recipient can redeem the gift card to purchase in-game items or apply towards a membership from the RustEZ Store.

From website, locate Store in the navigation bar and select Gift Cards, or go directly to Gift Cards via this link: https://rustez.com/store/gift-cards/.

To redeem a gift card sent to you via email, click the "Redeem Now" button link in the email or navigate to the redemption page on the RustEZ website and enter the code provided to you by the purchaser and select Redeem Gift card.

Once redeemed, the amount will appear in your RustEZ account. You can view this at any time by selecting Store from the navigation bar, and then select Account Credit.

After redeeming the  gift card, you may select Account Credit when prompted for a payment type on the Checkout page on a future purchase. 

No, our store gift cards are good until used. They don't expire.

Our store is only for the RustEZ servers and does not sell any Steam items, skins or trading cards. If you have made a purchase in error, please submit a help ticket.

If the option to use Account Credit does not appear on your checkout page, ensure your store preference is set to the correct currency. In the top right section of the main store page https://rustez.com/store/ , select the "Show prices in" option that matches your Account Credit balance.  

For example, if your Account Credit balance is AUD but "Show Prices in" is USD, you will not have an option to check out using your Account Credit.