If you are unable to connect to a RustEZ server, the issue may be caused by Rust, Steam, your network, or cached connection data. Try the steps below before creating a help ticket.

1. Close Rust completely and reopen it.
2. Restart Steam.
3. Restart your PC.
4. Restart your modem and router.
5. Make sure Rust is fully updated in Steam.
6. Verify your Rust game files through Steam.
7. Try connecting directly using the server IP. Server IPs can be found at rustez.com/connect.
8. Temporarily disable any VPN, proxy, or custom DNS service and try again.
9. Make sure Rust is allowed through your firewall and antivirus software.
10. Flush your DNS cache.
11. Restart your PC again after making network changes.
12. If the issue continues, uninstall and reinstall Rust.

To flush your DNS cache on Windows:

1. Open the Start menu.
2. Search for Command Prompt.
3. Right-click it and choose Run as administrator.
4. Run the following command:

ipconfig /flushdns

After flushing DNS, restart Steam and try connecting again.

If you still cannot connect after trying these steps, please create a help ticket and include the server you are trying to join, any error message you are seeing, and what troubleshooting steps you already tried.