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Pumpjacks are delivered to your inventory when you log in to the server, after the store purchase. 

If you are referring to a pumpjack that was purchased prior to September 2018, please read this announcement: https://www.rustez.com/forums/topic/2236-store-update/ and submit a help ticket to request an EZ Store credit.

Quote

Pumpjacks and Recyclers are no longer permanent and will need to be purchased every wipe. This change is to completely automate the delivery of all store items which has deprecated the old requests system. The prices have been significantly reduced to accommodate these changes. You can request a full refund into account credit to be used on future store purchases if you purchased either of these items before these changes were committed.

 

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