RUSTEZ discord update to help channel

[StabbySquirrel]

discord has multiple plugins to support a help ticket systems which moves the admin support to a private chat so that others are not interrupting you can also set it up so they have to indicate which admin team they need to talk to and then it will only ping the appropriate teams for the issue and remove the unnecessary comments from others should take the discord admin 20-30 min tops to set up fully and implement i have used these plugins on other servers and it makes it a better experience for everyone involved 

[Elixil3]

We appreciate you taking the time to share what’s worked well on other servers.

Our Discord help channel is intentionally designed for quick, short-form issues and is kept open so all admins can see them. This allows broader visibility in case something turns out to be a global issue or can be resolved more quickly by an admin assigned to a different server.

For anything more involved, we already use a structured ticketing system through our website. Store support, game-related help, bug reports, and appeals are all handled there on a single platform, which helps us keep things organised, tracked, and consistent.

While Discord-based ticket systems can be useful in some setups, using Discord for quick assistance and the website for formal tickets is a deliberate choice for how we operate. That said, we do review processes as the community grows, and feedback like this is still valuable and discussed internally.

Thanks again for the constructive feedback.