VIP requires your RustEZ website account to be linked to the correct Steam account before your perks can sync in-game.

Before submitting a ticket, please try:

• Confirm your Steam account is linked at rustez.com/link.
• Make sure you are logged into the correct RustEZ account.
• Reconnect to the server.
• Make sure you are checking the correct server.
• Remember that some VIP perks are not available on every server.

If VIP still does not work, submit a help ticket with your order number, SteamID, and the server where perks are missing.

Most store purchases are not permanent account unlocks unless the product specifically says so. Consumables and delivered items are one-time purchases and last until they are used, lost, destroyed, wiped, or otherwise removed through normal gameplay.

VIP is permanent, but individual items such as supply drops, weapons, vehicles, deployables, or placed objects may not be permanent unless stated on the product page. If you believe a purchased item should have survived a wipe or was lost due to a delivery issue, submit a help ticket with the order number and server.

Refunds are reviewed case by case. Please create a help ticket and include your order number, what was purchased, the server/region, and why you are requesting a refund.

If the item was already delivered, used, consumed, placed, or lost through normal gameplay, it may not be eligible. If you purchased for the wrong server or account, let us know before using the item so staff can review your options.

Please do not open a chargeback, as that can create account and payment restrictions.

Store purchases are usually delivered automatically, but delivery depends on your RustEZ account being linked to the correct Steam account.

If you purchased before linking Steam, bought on the wrong account, selected the wrong server, or still have not received your item, submit a help ticket with your order number, SteamID, server/region, and the item purchased.

Before submitting a ticket, please check:

• You are signed into the correct RustEZ website account.
• Your Steam account is linked.
• You are playing on the correct server/region.
• You have reconnected to the server after purchase.

If you wish to cancel your Subscriber Membership, go to Manage Purchases

VIP is a one-time payment and is valid on all RustEZ servers! Click here for VIP perks and other details.

No -- but should you mistakenly login to the wrong server after purchase please send us a help ticket and we'll get it sorted.

You can purchase gift cards that other players can redeem and use on our store. If you need assistance or have questions please contact us.

Yes and we absolutely appreciate any and all donations! You can find the donate instead option on the store's home page or can access it directly here.

No fuel consumption for ovens lets you to smelt ores or refine crude oil without the need for fuel (i.e. wood). It works with the furnace, large furnace and small oil refinery. Please note that this VIP perk is not available on our Pure servers.

We do allow memberships to be transferred to alts accounts or other players. Keep in mind that once it is transferred it no longer is yours (unless you own the other account as well.) Send us a help ticket to request a transfer.