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Store FAQsVIP, purchases, refunds, gift keys and billing questions.
View article View article Can I refund a store purchase?
Depending on the circumstances we do offer refunds. To see if you're eligible send us a help ticket or contact us.
View article Can I transfer store purchases between servers?
No -- but should you mistakenly login to the wrong server after purchase please send us a help ticket and we'll get it sorted.
View article How do I gift a player an item on the store?
You can purchase gift cards that other players can redeem and use on our store. If you need assistance or have questions please contact us.
View article Do store purchases carry through wipes?
Store purchases are one-time and last until they're gone, whether due to death or other natural causes, including wipes. Memberships are permanent and last forever. Purchases made a week prior to a wipe will carry over upon request. You will see a warning on the store page during the last week of wipe.
View article Can I just donate rather than buying items off the store?
Yes and we absolutely appreciate any and all donations! You can find the donate instead option on the store's home page or can access it directly here.
View article How do I claim my VIP supply drop?
Claim your free daily VIP supply drop on each RustEZ server, giving you a consistent bonus every day you play.
/vipTip: Run this command from the in-game chat.
The cooldown resets daily at midnight (EST). You may claim one VIP supply drop per day, on each RustEZ server.View article How does no fuel consumption work?
No fuel consumption for ovens lets you to smelt ores or refine crude oil without the need for fuel (i.e. wood). It works with the furnace, large furnace and small oil refinery. Please note that this VIP perk is not available on our Pure servers.
View article Can I transfer VIP to a new account?
We do allow memberships to be transferred to alts accounts or other players. Keep in mind that once it is transferred it no longer is yours (unless you own the other account as well.) Send us a help ticket to request a transfer.
View article How do I use my VIP recycler?
VIP members have access to a portable recycler that can be opened anywhere, allowing you to recycle items without needing to travel to a monument. Does NOT work on Pure or Elysium.
Open the recyclerUse the recycler instantly without needing to visit a monument.
/recTip: Run this command from the in-game chat.
Optional: bind it to a key
Set up a keybind to open the recycler instantly with a single key press.
- Press F1 to open the console.
- Paste this bind command:
bind <key> chat.say /recExample: bind b chat.say /rec
Note: Key binds are saved client-side, so you only need to set this once.
View article Is VIP permanent?
VIP is a one-time payment and is valid on all RustEZ servers! Click here for VIP perks and other details.
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