Death

Any ban may be appealed in the Ban/Mute Appeals section of our website. There is no format for appealing as we can easily pull up your account via your profile. To appeal, reply to your ban topic posted by the admin who committed the ban. If you were banned by our auto-ban, or a ban thread was not created, submit a new thread.

We do allow memberships to be transferred to alts accounts or other players. Keep in mind that once it is transferred it no longer is yours (unless you own the other account as well.) Send us a help ticket to request a transfer.

Refunds are reviewed case by case. Please create a help ticket and include your order number, what was purchased, the server/region, and why you are requesting a refund. If the item was already delivered, used, consumed, placed, or lost through normal gameplay, it may not be eligible. If you purchased for the wrong server or account, let us know before using the item so staff can review your options. Please do not open a chargeback, as that can create account and payment restrictions.

No -- but should you mistakenly login to the wrong server after purchase please send us a help ticket and we'll get it sorted.

You can purchase gift cards that other players can redeem and use on our store. If you need assistance or have questions please contact us.

Most store purchases are not permanent account unlocks unless the product specifically says so. Consumables and delivered items are one-time purchases and last until they are used, lost, destroyed, wiped, or otherwise removed through normal gameplay. VIP is permanent, but individual items such as supply drops, weapons, vehicles, deployables, or placed objects may not be permanent unless stated on the product page. If you believe a purchased item should have survived a wipe or was lost due to a delivery issue, submit a help ticket with the order number and server.

Yes and we absolutely appreciate any and all donations! You can find the donate instead option on the store's home page or can access it directly here.

You cannot delete your account manually. Please contact us to request account deletion or to retrieve and remove any personal information we have stored. Account deletions are irreversible!

You can message an admin directly from our staff directory or create a help ticket.

Store purchases are usually delivered automatically, but delivery depends on your RustEZ account being linked to the correct Steam account. If you purchased before linking Steam, bought on the wrong account, selected the wrong server, or still have not received your item, submit a help ticket with your order number, SteamID, server/region, and the item purchased. Before submitting a ticket, please check: You are signed into the correct RustEZ website account. Your Steam account is linked. You are playing on the correct server/region. You have reconnected to the server after purchase.

We do not allow manual accounts. If you're having issues registering through Steam please contact us.

This may happen if your base is too close to a monument, especially Giant Excavator. Another cause can be if you log out immediately after teleporting on our modded servers. Typically this isn't something an admin can help you with, in terms of recovering your items if your backpack has already despawned.

Gray satchels can be found where a base has significantly decayed or has been automatically purged owing to inactivity of the base builder. These satchels are fair game and free for all. Anything left inside any remaining structures, be it furnaces, boxes, or deployables of any sort are not and should be left alone.

On our modded servers, virtual loot instancing allows loot from the Bradley APC and Attack Helicopter server events to be instanced between players giving you your own instance of loot. Once the event is over, all qualifying players can loot each crate to access their own loot instance. The crate will remain visible until all eligible players have looted. This enable players to freely participate in server events, including personal events called in via distress signals. To access loot boxes after an event, players must meet the following damage minimums: Bradley APC: At least 20% damage to qualify for Bradley loot Attack Helicopter: The top 5 players who dealt the most damage, and dealt at least 500, will qualify for loot. If the event is called in via distress signals, the player who deployed the signal will always be able to loot the resulting crates.

A rejected connection to a RustEZ server with the message "Steam Auth: gamebanned" means your account has an EAC ban. The effects of the game ban are determined by the developer. This is not a server-specific ban that we can assist with. More information on Game Bans can be found here, in Steam Support. https://help.steampowered.com/en/faqs/view/46DB-4CEC-F7E9-49E5

Net worth (our in-game RP/credit system) is account-bound and cannot be transferred between players, alternate accounts, or servers. This policy protects the economy and prevents abuse. If you’re dealing with unusual circumstances, such as a hacked or stolen account, you may submit a Help Ticket with full details. We’ll review the situation, but restoration of net worth is not guaranteed.

An enclosed and locked build is best, however its good practice to craft and deploy a Hitching post and Trough. Once placed, simply dismount at the trough (or lead the horse to it using the in-game interaction menu). The horse will remain at the hitching trough and can only be mounted by yourself or your teammates on our modded servers. Be sure to keep the trough stocked with food or the horse will perish from hunger in hours.

Horses do not spawn in the wild; they can only be purchased at the Ranch/Stables monuments. Players will need 75 scrap to purchase a saddle from the stables merchant to claim one.

Depends what you have. The despawn timer for the backpack varies according to the highest tier of item contained. When you die your corpse will remain for 5 minutes and then switch to a camouflaged backpack. If your best item is a torch, the backpack will despawn in 10 minutes after player death (5 min corpse + 5 min backpack). If you died with an M249 in your inventory, the backpack will despawn in 65 minutes (5 min corpse + 60 min backpack). Be sure to thoroughly search the area where you died! The camouflaged backpack can be difficult to locate in some terrains, your corpse can be moved by jungle animals and by water (Check up and down rivers, check surrounds out in the ocean. In the event you died with or near fire it may have been damaged enough that it no longer exists (if you died and had no revive option it is unlikely you have a backpack or corpse.) If you die and have respawn as the only option your corpse couldn't be resolved and was removed by the server, you will not have a backpack to collect. Detailed backpack despawn info can be found here.

Any ban may be appealed in the Ban/Mute Appeals section of our website; however, we do not lift bans for language which has only one usage, that being purposefully racist or severely derogatory. We have and will continue to maintain a zero tolerance for racism. As of April, 2021 we have updated our auto-ban filters to include slang and words that is often intended as derogatory, but may also have usage that is not purposefully racist. Only in this scenario will the appeal be considered and only if logs clearly indicate such. If accepted, the ban will be changed to a temporary ban and said player informed that the language used will not be tolerated in any context in our community. No chance to appeal a language ban in the future will be given, regardless of the context. Your player history, behavior, and positive contributions and interactions within our PvE community is not considered in an appeal for racism or language bans.

Personal distress signals ("Apache Distress Signal" and "APC Distress Signal") allow players to call in an Attack Helicopter or Bradly APC to fight. Signals are purchased in the black market on our modded servers using in-game credits (Net worth). When a player deploys the Apache Distress Signal, a server message will appear in global chat: Playername used a distress signal to intercept an attack helicopter. The attack helicopter will move to your location on the map. When a player deploys the APC Distress Signal, the Bradley APC will spawn at Launch Site. The player who deployed the signal will always be able to loot the resulting crates. Up to four additional players who participate and meet the minimum damage threshold will also have their own instanced versions of loot crates. These events are instanced to allow others on the server to participate while ensuring the signal owner will receive loot for their efforts. They are not designed for a single player or team to solo challenge. If you are unwilling to allow other to participate, then consider using the signals during off-peak hours when there's fewer players online or not purchasing them at all. Admins will not be involved with disputes arising from who participates in these events.

You can use homing beacons bought from the /shop for 4500 credits that offer world locations; Giant Excavator, Stone Quarry, HQM Quarry, Sulfur Quarry, Bandit Camp, Outpost Ranch & Large barn are monuments you can use the homing beacon. This unlocks a menu on the left of the /home screen. QOL UPDATE You can now deploy a beacon at the Apartment Complex. Our modded servers currently do not offer free teleports to key areas of the map.

Any ban may be appealed in the Ban/Mute Appeals section of our website. There is no format for appealing as we can easily pull up your account via your profile. To appeal, reply to your ban topic posted by the admin who committed the ban. If you were banned by our auto-ban, or a ban thread was not created, submit a new thread.

Sleepers are automatically killed after 20 minutes inside a safe zone (Bandit Camp, Barn, Fishing Village, and Outpost). This is an intended part of the game itself -- not a server modification. If you log out in a safe zone, you have to reconnect within that timeframe to move out of there. If you log out in a loot room, you are automatically killed when the loot respawns. The only safe place to log out is inside your own secured base!

An admin from your server will review appropriate server logs and ask you to provide additional details, if needed. An admin does not need to be logged in on the server to investigate a player report. If the report is valid the admin will take the following actions: If no prior warnings are on the player's account, an admin will speak to the player privately to ensure they are aware of the rule and our expectation they follow it. On a second occurrence, an in-game warning is issued. Players are unable to interact on the server until they indicate they understand and agree to the rule. Each admin interaction and warning is logged and remains a permanent part of the player's profile. All staff has access to a player's history and will see any previous warnings (i.e. stealing, camping, political verbiage, disrespect...) on the account when handling player reports. Formal actions (server mute, kick or ban) are taken when a player continues to break the rules, after they have been warned by an admin. For serious offences (i.e. racism, harassment, sexism, or ongoing disruption of the servers) an immediate warning or ban is issued to the player and is applied across all RustEZ PvE community servers.