Death

If you need admin assistance, please click on #help in our Discord and tag your server. An admin will help you when they can. Valid server tags include the following: @(AU) Pure, @(AU) Scourge, @(AU) Survival @(EU) Pure, @(EU) Scourge, @(EU) Survival @(US) Pure, @(US) Scourge, @(US) Survival, @(US) Elysium @(JP) Pure, @(JP) Scourge, @(JP) Survival For private matters, please send us a help ticket.

The colored names you see in chat indicate different roles within the RustEZ community. These colors help players quickly recognize staff, supporters, and community members. Blue — Community Member Standard player role. Everyone starts here. Orange — VIP Member Community member with VIP status and supporter perks. Pink — Subscriber Community member with active subscription benefits. Green — Staff RustEZ administrators. Follow their instructions during events or disputes. Role colors are cosmetic and help with identification. They do not change gameplay rules or protections outside of official staff responsibilities.

We currently don’t offer in-game perks for Discord Nitro boosts, but we truly appreciate every boost we receive. RustEZ servers are expensive to operate and maintain at the performance level our community expects. Rather than redirecting funds away from server upkeep, we choose to invest directly into infrastructure, hardware, and stability to keep gameplay smooth and reliable for everyone. Your support still helps the community grow, and we’re grateful for it.

This information is available in the #welcome channel and is provided below. • Respect everyone regardless of their roles. • Spam in any capacity will not be tolerated. • Harassment, hate speech, racism, or abuse will not be tolerated. • Links and images may not contain pornography, racism, or controversial imagery, reference or not. • You may promote yourself in #general once every 24 hours. You may not promote communities.

All RustEZ event news, updates, and important announcements are posted in the #announcements channel. This includes server wipes, special events, giveaways, patch notes, maintenance notices, and community updates. If something important is happening, it will always be posted there first. We recommend enabling notifications for this channel so you never miss critical updates.

Any ban may be appealed in the Ban/Mute Appeals section of our website; however, we do not lift bans for language which has only one usage, that being purposefully racist or severely derogatory. We have and will continue to maintain a zero tolerance for racism. As of April, 2021 we have updated our auto-ban filters to include slang and words that is often intended as derogatory, but may also have usage that is not purposefully racist. Only in this scenario will the appeal be considered and only if logs clearly indicate such. If accepted, the ban will be changed to a temporary ban and said player informed that the language used will not be tolerated in any context in our community. No chance to appeal a language ban in the future will be given, regardless of the context. Your player history, behavior, and positive contributions and interactions within our PvE community is not considered in an appeal for racism or language bans.

Any ban may be appealed in the Ban/Mute Appeals section of our website. There is no format for appealing as we can easily pull up your account via your profile. To appeal, reply to your ban topic posted by the admin who committed the ban. If you were banned by our auto-ban, or a ban thread was not created, submit a new thread.

We do allow memberships to be transferred to alts accounts or other players. Keep in mind that once it is transferred it no longer is yours (unless you own the other account as well.) Send us a help ticket to request a transfer.

Depending on the circumstances we do offer refunds. To see if you're eligible send us a help ticket or contact us.

No -- but should you mistakenly login to the wrong server after purchase please send us a help ticket and we'll get it sorted.

You can purchase gift cards that other players can redeem and use on our store. If you need assistance or have questions please contact us.

Store purchases are one-time and last until they're gone, whether due to death or other natural causes, including wipes. Memberships are permanent and last forever. Purchases made a week prior to a wipe will carry over upon request. You will see a warning on the store page during the last week of wipe.

Yes and we absolutely appreciate any and all donations! You can find the donate instead option on the store's home page or can access it directly here.

You cannot delete your account manually. Please contact us to request account deletion or to retrieve and remove any personal information we have stored. Account deletions are irreversible!

You can message an admin directly from our staff directory or create a help ticket.

If you're experiencing issues with a store purchase please send us a help ticket.

We do not allow manual accounts. If you're having issues registering through Steam please contact us.

This may happen if your base is too close to a monument, especially Giant Excavator. Another cause can be if you log out immediately after teleporting on our modded servers. Typically this isn't something an admin can help you with, in terms of recovering your items if your backpack has already despawned.

Gray satchels can be found where a base has significantly decayed or has been automatically purged owing to inactivity of the base builder. These satchels are fair game and free for all. Anything left inside any remaining structures, be it furnaces, boxes, or deployables of any sort are not and should be left alone.

On our modded servers, virtual loot instancing allows loot from the Bradley APC and Attack Helicopter server events to be instanced between players giving you your own instance of loot. Once the event is over, all qualifying players can loot each crate to access their own loot instance. The crate will remain visible until all eligible players have looted. This enable players to freely participate in server events, including personal events called in via distress signals. To access loot boxes after an event, players must meet the following damage minimums: Bradley APC: At least 20% damage to qualify for Bradley loot Attack Helicopter: The top 5 players who dealt the most damage, and dealt at least 500, will qualify for loot. If the event is called in via distress signals, the player who deployed the signal will always be able to loot the resulting crates.

A rejected connection to a RustEZ server with the message "Steam Auth: gamebanned" means your account has an EAC ban. The effects of the game ban are determined by the developer. This is not a server-specific ban that we can assist with. More information on Game Bans can be found here, in Steam Support. https://help.steampowered.com/en/faqs/view/46DB-4CEC-F7E9-49E5

Net worth (our in-game RP/credit system) is account-bound and cannot be transferred between players, alternate accounts, or servers. This policy protects the economy and prevents abuse. If you’re dealing with unusual circumstances, such as a hacked or stolen account, you may submit a Help Ticket with full details. We’ll review the situation, but restoration of net worth is not guaranteed.

An enclosed build is best, however its good practice to craft and deploy a Hitching post and Trough. Once placed, simply dismount at the trough (or lead the horse to it using the in-game interaction menu). The horse will remain at the hitching trough and can only be mounted by yourself or your teammates. Be sure to keep the trough stocked with food for the horse!

Horses do not spawn in the wild; they can only be purchased at the Ranch/Stables monuments. Players will need 75 scrap to purchase a saddle from the stables merchant to claim one.

Depends what you have. The despawn timer for the backpack varies according to the highest tier of item contained. When you die your corpse will remain for 5 minutes and then switch to a camouflaged backpack. If your best item is a torch, the backpack will despawn in 10 minutes after player death (5 min corpse + 5 min backpack). If you died with an M249 in your inventory, the backpack will despawn in 65 minutes (5 min corpse + 60 min backpack). Be sure to thoroughly search the area where you died! The camouflaged backpack can be difficult to locate in some terrains, your corpse can be moved by jungle animals and by water. In the event you died with or near fire it may have been damaged enough that it no longer exists. Detailed backpack despawn info is here.